Terms and Conditions
Please carefully read both this Agreement and the Privacy Policy. These terms and conditions govern your use of our website and portals, including how we handle your personal information. By visiting this Website, you agree to the terms of this Agreement and the Privacy Policy, which may be updated from time to time.
YOU AGREE THAT YOU HAVE BEEN GIVEN THE OPPORTUNITY TO READ AND ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT BEFORE USING ANY OF THE SERVICES PROVIDED.
We recommend reviewing this Agreement with each visit to our website. If you do not agree to this Agreement and/or the Privacy Policy, do not use the Website or Services and depart immediately.
If you are under 18 years old, please quit this website immediately. Some countries have mandatory requirements in consumer legislation that may apply to services offered under this Agreement.
The company designed a website for users to access entertainment content. You can access the website through subscriptions or one-time purchases, depending on the market. Payment will be deducted from your mobile phone account until you unsubscribe from the service. Please contact us if you have any questions about our services.
- Introduction
DNA Mobile Content Ltd. , which is registered in the Malta, owns and operates this website.
We offer online entertainment items through our website (the “Service”). The terms “we,” “us,” and “our” in this Agreement relate to the Company and its affiliates. This agreement is between you (the client) and us (“COMPANY”). - Effect of this agreement
By accepting this Agreement and using the Service, you agree to follow the rules and regulations of each Website, as well as our privacy policy (« Privacy Policy »), which is incorporated by reference into this Agreement. We reserve the right to update these terms, laws, and policies as needed.
If the Company makes modifications to this Agreement, your continuing use of the Service indicates your acceptance of the changes (including the Privacy Policy). Prior to the adjustment of the terms and conditions, any submissions made through the Website (« submissions ») will still be subject to the pre-existing terms. - Restrictions on use
If any of the following apply, you are not permitted to register with us, read, download, or play any of the content available on this Website for free or by creating an account:
- You are in a jurisdiction where registering or playing material is illegal or against regulations. It is your job to make certain that this is not the case.
- You are under 18 years old.
- You are not using as the principal, but on behalf of someone else.
- Your representations
By registering with the Company or downloading/playing its material, you affirm that you:
- Are at least 18 years old.
- Are of sound mind and capable of taking responsibility for your own actions;
- May establish an agreement that can be enforced legally and you are the individual whose information was submitted in conjunction with your registration.
- Are performing as primary rather than on behalf of anybody else;
- Are the authorized owner of the mobile phone you linked to your account on the Website during the registration process
Individuals who violate the previous provision or this Agreement will be unable to utilize the service. Anyone who deliberately violates the prior clause may face criminal charges.
You agree to fully adhere by the Rules and Regulations.
- Updates and use of services
We may alter the format of our Services, Website, and content to improve them. We also retain the right to monitor content usage on customer accounts with your approval.
We may record calls to the Company if you are notified at the start of the session and have the option to stop the call.
The Company reserves the right to stop or discontinue the Service at any time, with or without warning. - Registration
To access, download, or play material on the Website, you must first register with us. After registering, you can access the Website’s content through a one-time purchase or subscription, subject to the terms and restrictions outlined in this agreement.
By registering on the website and creating an account, you waive your right to withdraw within 14 days.
After registering, you will be granted access to the service using your mobile phone number for security reasons.
We accept transactions made using your Account mobile number as indication that you are viewing, downloading, or playing the material. We are not responsible for any lost, stolen, or misused funds or information if your account was accessed by a third party.
Subscriptions are for daily, weekly, or monthly durations and automatically renew unless terminated by the client. Mobile network operators define the invoicing criteria.
Subscription costs are displayed during registering on the website and do not include any special discounts. The mobile network operator will invoice the client for the subscription amount.
To unsubscribe from the service, please visit the “Unsubscribe” page or email us at cs@helpvas.info
We may disable any user identification code or password, either selected by you or assigned by us, if we believe you have violated any of the terms of this Agreement.
We retain the right to request proof of age and identity verification at any time, including using third-party services that may keep a record. We retain the right to verify any of the information submitted to us and follow it via any channels and techniques accessible to us. If you fail to submit verifiable evidence of age or other necessary information, your account will be suspended.
We have the right to deny registration, suspend, or delete your account without providing reasons. Any unauthorized use or abuse of an account is strictly banned under this agreement.
It is your responsibility to follow all applicable laws and regulations regarding the Service, content, and entries available on the Website in your jurisdiction. Additionally, you must have the legal right to use the Service and download content. - Refunds
If you are a resident of the European Union or other applicable countries, you have the legal right to withdraw from a transaction within 14 days without providing a justification.
However, this does not apply if you have explicitly agreed to waive your right of withdrawal for Company’s digital products.
BY REGISTERING ON THE WEBSITE AND CREATING AN ACCOUNT, YOU EXPRESSLY GIVE UP YOUR RIGHT TO WITHDRAWAL, AND YOU RENOUNCE AT YOUR 14-DAY WITHDRAWAL PERIOD.
The Company reserves the right to offer a partial or full refund in exceptional circumstances. If a refund is approved by the Company, it will be made through bank transfer. Customers must provide the following details: account owner’s name, address, IBAN, SWIFT/BIC code, bank name, and address. Without these information, an approved refund cannot be completed. The Company will handle accepted refunds within 30 days. The Customer will be responsible for any potential bank fees or exchange rate variations associated with a refund. - Rules governing all content
The regulations outlined in this section apply to all content supplied on the Website, with the exception of any content published from time to time that does not need registration or an Account and is free to play.
To read, download, or play any of the Website’s content, you must first pay the membership costs.
To view, download, or play any of the content, follow the instructions displayed on your screen. You agree not to disrupt or attempt to disrupt the Website’s operation, including the regular streaming, downloading, and playing of any of the content provided. Your watching, downloading, and/or playing of the supplied material shall be invalid if we find or think that you have interrupted, deviated, attempted to manipulate the outcome, or interfered with any of the contents.
You agree to follow the rules and regulations for each individual content. Any violation of these rules will result in your disqualification from participation. - Viruses, hacking and other offences
Do not intentionally introduce viruses, trojans, worms, or other destructive material to the Website. Unauthorized access to the Website, its server, or any related servers, computers, or databases is strictly prohibited. Please refrain from using denial-of-service or distributed denial-of-service attacks on the website.
A violation of the preceding clause may be a criminal offense. We shall disclose any breaches to law enforcement authorities and cooperate with them, including exposing your identification. If you break this agreement, you will lose access to the Website and Services immediately.
We are not responsible for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, programs, data, or proprietary material while using the Website or downloading any material posted on it or any linked websites. - Complaints and dispute
If you have a complaint about the Company’s content, results, or other matters, please email us at cs@helpvas.info.
If the Company and you cannot reach an agreement to resolve a complaint about your transaction, the Company may refer you to an impartial third party. - Trademarks
The company’s names and symbols are its trademarks. - Our liability
12.1 The following clauses define the Company’s total financial duty to you (including any liability for acts or omissions of its parent company, subsidiaries, connected businesses, employees, agents, and subcontractors) in respect of:
Any breach of this Agreement, including purposeful breaches by a party or its employees, agents, or subcontractors ; and
Any representation, statement, or tortious act or omission, including negligence, resulting from or in connection with the Services.
12.2 These terms and conditions do not limit, exclude, or modify any statutory consumer guarantees, implied conditions, or warranties that would violate any statute or render any part of these terms void (“Non-Excludable Guarantees”).
The Company excludes any implicit conditions, guarantees, or terms based on legislation, general law, or tradition, subject to the restrictions mentioned above.
The Company (including its officers, employees, and agents) does not accept liability for any personal injury, loss of opportunity, or loss of profits resulting from the Agreement or Services, except for a Non Excludable Guarantee. This includes direct, indirect, special, or consequential damages.
12.3 The Company is not responsible for any loss or damage caused by natural disasters, power outages, labor disputes, government failures, telecommunications issues, or other third-party causes beyond our control. We have the right to terminate or suspend services without responsibility.
12.4 You agree to indemnify the Company for any liability, damages, costs, or claims (excluding those caused by the Company’s breach of contract or negligence) arising from your use of the Service or our services. This Agreement does not affect your statutory consumer rights (where applicable).
12.5 Subject to condition 12.2:
The Company’s liability for contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or other claims related to the Service is limited to the amount in your Account and any winnings due to you under this Agreement.
The Company cannot be held liable for any consequences resulting from your use of the Service if the circumstances were beyond our reasonable control. This includes any loss or damage caused by the Website, its content, or Service, such as delays, interruptions, data loss, communication or line failure, or misuse of the Web.
12.6 The Company is not responsible for the content or use of third-party advertisements, including those from referral companies, or information posted on the Website through links, framing, or other electronic mechanisms. The Company does not endorse the contents of such advertisements. The Company is not liable for any information connected to its web pages that is misleading, incorrect, defamatory, threatening, or obscene, or does not follow relevant laws or regulations. The Company’s inclusion of a link to another website does not grant access to its content.
12.7 The Company does not guarantee the accuracy of the information available on this Website, except as expressly stated. The Company reserves the right to make changes and corrections to such information without prior notice. The Company is not responsible for any inaccuracies or omissions in the information provided on the Websites (other than a fraudulent misrepresentation). Visitors are solely responsible for making decisions based on the information.
12.8 The Company is not responsible for any failure to perform by a third party under this Agreement. - General
This Agreement contains the entire agreement between you and the Company regarding the use of the Website and Service.
This Agreement does not exclude or restrict liability for fraud or fraudulent misrepresentation.
If a court or competent authority finds a part of this Agreement invalid, unlawful, or unenforceable, that part will be removed from the rest of the Agreement, which will remain valid and enforceable to the fullest extent permitted by law.
Failure or delay in exercising a party’s rights under this Agreement does not constitute a waiver. A single or partial exercise of any right will not prevent later exercise of that or any other right. - Governing and law disputes
This Agreement is governed by the laws of Malta. You accept that Malta courts have exclusive jurisdiction over any disputes or claims related to this Website.
We reserve the right to pursue legal action in any jurisdiction if we suspect violation of our intellectual property rights or breach of this Agreement. You are responsible for adhering to any rules and regulations in the jurisdiction from where you access this Website or use the Service.
CUSTOMER SUPPORT
If you have any queries about this Agreement, please contact us by email at contact@dnamob.com